Collections Management Specialist - Remote

Overview

If you enjoy talking on the phone, can find a clear tone even in difficult situations, and have a good sense for people, bring your strengths to us – in collections management with a focus on telephone communication. In our team, you will create real solutions and provide perspectives.

In Short

• Be part of an engaged team developing individual solutions for terminated loans.
• Analyze customers' financial situations and develop viable repayment plans mainly through direct telephone communication.
• Independently determine repayment modalities within your decision-making scope.
• Maintain regular contact with customers, lawyers, counseling centers, etc.

Requirements

• Practical experience in collections management, dunning, or credit sector.
• Confident telephone presence and experience in active customer communication.
• Basic knowledge in the area of enforcement.
• Independent, careful, and results-oriented working style.
• Strong judgment and enjoyment in teamwork.

Benefits

• Flexible working hours and locations: Work remotely or in the office with flexible hours and optional 4-day model.
• Attractive additional compensation: Monthly bonuses, attendance bonuses, and meal vouchers await you.
• Future & security: We pay the maximum amount for employer contributions to asset-building benefits and company pension plans.
• Health & wellbeing: Bike leasing, ergonomic workplaces, and regular health initiatives support your wellbeing.
• Employee discounts: Benefit from attractive offers through Corporate Benefits with many well-known providers.
• Mobility: Subsidy for job tickets and good connections to our location make your commute easier.
• Company culture: We live flat hierarchies, an open culture, and celebrate team spirit – from sports events to joint celebrations.