Field Service Representative - Remote

Overview

The Field Service Representative will be responsible for planning and executing complex technical field assignments involving the installation, modification, and maintenance of high voltage equipment, ensuring exceptional service delivery and customer satisfaction.

In Short

• Execute intricate field assignments involving high voltage equipment up to 800kV.
• Provide exceptional services in installation, maintenance, repairs, and upgrades.
• Anticipate and exceed customer expectations with a proactive approach.
• Identify and resolve electrical or mechanical issues independently.
• Spot and develop new sales and business opportunities.
• Suggest product and process enhancements to boost operations.
• Manage field service projects and provide insightful analysis.
• Conduct tests, compile data, and resolve operational issues.
• Ensure compliance with applicable regulations and guidelines.
• Willingness to travel (80%) across Canada, the US, and Mexico.

Requirements

• Strong mechanical and electrical skills.
• Trade education and experience in Industrial Mechanic and Electrical fields.
• 5+ years in technical field service work.
• Hands-on knowledge of high voltage equipment up to 800kV.
• Proficient in electrical testing and circuit breaker maintenance.
• Background in working with Power Utilities.
• Experience in coordinating and leading electrical projects.
• Proficient in MS Office and test equipment software.
• Valid driver’s license.
• Ability to work flexible schedules in diverse environments.

Benefits

• Comprehensive group insurance (medical, dental, life, and disability).
• Pension plan with attractive employer contribution.
• Bonus program.
• 24/7 employee and family assistance program.
• Fitness and wellness program.
• Work from home policy.