Order Taker - Remote

Overview

We are seeking a detail-oriented and customer-focused Order Taker to manage customer inquiries and orders for Variable Frequency Drives (VFDs), Pump Stations, Filters, and Cla-Valves. In this role, you will work directly with customers to understand their needs, gather relevant information, obtain pricing, create accurate proposals, and ensure timely follow-ups to close the sales process.

In Short

• Engage with customers to understand their specific requirements for VFDs, Pump Stations, Filters, and Cla-Valves.
• Obtain accurate pricing from vendors or internal sources for requested products and services.
• Develop comprehensive, tailored proposals based on customer needs, ensuring all details and pricing are accurate and clear.
• Send proposals to customers and provide prompt follow-ups as needed to ensure timely response and order closure.
• Accurately record customer interactions, proposal details, and follow-up actions in the CRM system for easy tracking and reporting.
• Work closely with the sales, technical, and support teams to ensure customer requirements are fully met and to facilitate smooth order processing.

Requirements

• Strong communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Experience in customer service or sales roles.
• Proficiency in using CRM software.
• Ability to work collaboratively with teams.

Benefits

• Competitive salary.
• Opportunities for career growth.
• Supportive team environment.
• Comprehensive training.