WordPress Specialist - Remote

Overview

HighLevel Inc. is seeking a WordPress Specialist to join their team, focusing on providing expert-level support for WordPress-related issues and enhancing customer experience.

In Short

• Provide expert-level support for WordPress issues via tickets, live chat, and phone.
• Troubleshoot and resolve complex technical problems related to WordPress.
• Assist customers with site migrations, updates, and optimizations.
• Analyze and solve performance issues on the managed hosting platform.
• Implement security measures and resolve security-related issues.
• Customize WordPress sites based on customer needs.
• Collaborate with development and product teams to improve services.
• Create and maintain documentation for internal use and customer support.
• Conduct training sessions on WordPress best practices.
• Stay updated with the latest WordPress developments and trends.

Requirements

• Proven experience as a WordPress Specialist or similar role.
• Strong portfolio showcasing WordPress projects.
• In-depth knowledge of WordPress, themes, plugins, and PHP settings.
• Experience with web hosting environments, including cPanel and WHM.
• Familiarity with performance optimization tools.
• Excellent communication and interpersonal skills.
• Passionate about building sites using WordPress.
• Strong bias for action and a customer-first attitude.

Benefits

• Collaborative culture with a passionate team.
• Ownership and responsibility in your role.
• Focus on user-centric solutions.
• Agility in project delivery.
• Opportunities for continuous improvement and learning.