Software Support Coordinator - Remote

Overview

At Hexagon, our physical security team develops software to safeguard your world. Our video and incident management solutions help our customers to quickly resolve incidents and minimize their impact. We are a global company headquartered in US, with service teams in US, UK, India, Israel and Germany. Become part of our extraordinary team and help us create a safer world! This role is ideal for someone who loves to solve complex technical software problems and enjoys facilitating collaboration between teams.

In Short

• Coordinate the flow of T4 support cases for our products
• Optimize the processing of support cases
• Keep stakeholders updated on status and progress
• Provide necessary information to developers for case handling
• Determine processing order of cases after coordination with various teams
• Ensure KPI compliance
• Lead regular meetings with support and development teams
• Collect information for higher-level status meetings

Requirements

• Completed IT training, degree, or equivalent qualification
• Several years of experience in third level IT support
• Experience in project management is a plus
• Experience in an agile work environment desired
• Fluent in English
• Fluent in German is a plus
• Structured way of working, good communication skills, and ability to work in a team

Benefits

• 30 days of vacation
• The perfect blend of an international company with local culture
• Opportunities for professional and personal development
• Hybrid or remote work
• Joint team and company events such as hackathons and barbecues
• Bike leasing for your health