Individual Life Claims Specialist - Remote

Overview

The Individual Life Claims Specialist will manage individual protection claims from initial notification through to final settlement, providing excellent customer service and support to clients.

In Short

• Manage individual protection claims from notification to settlement.
• Assess claims in accordance with policy terms.
• Communicate with clients, doctors, and service providers.
• Resolve appeals and complaints professionally.
• Contribute to continuous improvement initiatives.
• Collaborate with cross-functional teams.
• Deliver exceptional customer service.
• Engage confidently with various stakeholders.
• Manage multiple tasks and deadlines.
• Hold claims authority limits in previous roles.

Requirements

• Claims experience in Life insurance.
• Experience with authority limits in life claims is a plus.
• Proven experience in assessing underwritten protection products.
• Strong interpersonal and communication skills.
• Highly organized and proactive mindset.
• Solutions-oriented approach to customer service.

Benefits

• Opportunity to work remotely.
• Potential for contract to perm conversion.
• Work with a dynamic team in a global professional services environment.
• Contribute to innovative claims processes.
• Engage in continuous professional development.