Crisis Contact Chat Specialist - Remote

Overview

The Crisis Contact Chat Specialist at HeartLine provides vital support to individuals in crisis situations through chat services, focusing on de-escalation and providing necessary referrals and follow-up care.

In Short

• Respond to crisis chats and provide emotional support.
• Assess suicide risk and create safety plans.
• Offer follow-up services to at-risk individuals.
• Gather information on callers' needs.
• Serve as a mandated reporter for suspected abuse.
• Maintain confidentiality and complete necessary paperwork.
• Utilize supervisory support for guidance.
• Participate in training and community response plans.
• Work flexible hours including evenings and weekends.
• Perform other assigned duties as needed.

Requirements

• High school diploma and bachelor's degree required.
• Experience in mental health or crisis intervention preferred.
• Ability to work independently and as part of a team.
• Strong stress management skills.
• Attention to detail and multi-tasking ability.
• Willingness to work flexible hours.
• Physical ability to perform job tasks.

Benefits

• Supportive and professional work environment.
• Recognition and appreciation for staff efforts.
• Flexible scheduling options.
• Opportunities for continuing education.