Customer Support Specialist - Clinical - Remote

Overview

The Customer Support Specialist serves as the customer’s point of contact for all service and support related questions for all HST Pathways application offerings, requiring exceptional customer service skills and the ability to troubleshoot and resolve application and customer workflow problems.

In Short

• Serve as the customer’s point of contact for service and support.
• Deliver exceptional client experience by identifying and documenting client needs.
• Answer incoming customer inquiries and educate clients.
• Provide consistent, timely, and high-quality client support.
• Establish procedures to ensure client satisfaction.
• Communicate and collaborate across teams to solve issues.
• Replicate and document issues for escalation.
• Participate in quality assurance and application testing.

Requirements

• Bachelor's degree recommended.
• Proficient in MS Office and related products.
• Technically savvy with ability to learn new software.
• Healthcare or clinical experience preferred.
• Exceptional communication skills.
• Able to manage multiple tasks in a fast-paced environment.

Benefits

• Remote work environment.
• Health benefits paid for employee.
• Flexible Paid Time Off Policy.
• 11 company holidays per year.
• Paid parental leave.
• 401K with matching contributions.
• Learning and development allowance.
• A diverse, inclusive, and fun team!