Customer Service Support Specialist - Remote

Overview

We are looking for someone to provide Customer Service support as needed via phone, web-based and/or email.

In Short

• Develop an extensive working knowledge of the FWAShield product suite.
• Design, develop and maintain job aides: FAQs, reference sheets, manuals, etc.
• Maintain and update software help manual and release documents.
• Provide end-user application support, adhering to privacy and security standards.
• Analyze daily news articles and accurately input relevant data into the software.
• Perform other duties as required.

Requirements

• Good working knowledge of web applications; experience in healthcare IT is desired.
• Analytical troubleshooting skills.
• Ability to absorb complex technical information and communicate it clearly.
• Excellent communication skills (verbal and written).
• Excellent problem-solving skills.
• Experience working on SLAs and deadlines.
• Proven customer service skills.
• Ability to work under pressure.
• Ability to explain technical elements clearly to non-technical users.
• Advanced knowledge of Microsoft Office products.

Benefits

• Medical, Dental & Vision insurance.
• 401(k) retirement savings with employer match.
• Vacation and sick paid time off.
• 8 paid holidays.
• Paid maternity/paternity leave.
• Disability & Life insurance.
• Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• Free on-site fitness center (for local employees).
• Professional and career development initiatives.
• Remote work eligible.