Family Support Specialist - Remote

Overview

Hazel Health is the nation's largest virtual provider of school-based healthcare services, recognized for its innovative approach in 2023. The company partners with districts and health plans to provide accessible healthcare to over four million K-12 students.

In Short

• Work with a team focused on equitable access to quality healthcare.
• Contribute to a high growth social enterprise.
• Receive competitive compensation and professional development.
• Serve as the first point of contact for families seeking support.
• Assist with referrals, scheduling, and consent processes.
• Manage support cases using Zendesk.
• Collaborate with internal teams for case escalation.
• Participate in process improvement initiatives.
• Provide empathetic support to families in distress.
• Work remotely within specified U.S. states.

Requirements

• 1-2 years of experience in customer support or healthcare.
• Familiarity with Zendesk and call center platforms.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Empathetic and patient demeanor.
• Experience working with families in educational or healthcare settings.

Benefits

• Competitive hourly rate of $22.00 - $26.00.
• 401k match and healthcare coverage.
• Paid time off and two months off in the summer.
• Opportunities for professional development.
• Diverse and inclusive workplace environment.