DTC Ecommerce Operations Lead - Remote

Overview

This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and clarity of our Shopify store from end to end.

In Short

• Take full ownership of Shopify store operations and customer experience
• Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
• Standardize shipping, split shipment, and pre-order communication across all touchpoints
• Build and document SOPs for all operational workflows
• Implement systems and automations that reduce manual work and customer confusion
• Respond to customer inquiries via Shopify inbox and social channels
• Monitor order flow across Shopify, Base, and Amazon MCF
• Audit the website for broken links, incorrect pricing, and outdated promotions
• Deliver weekly Shopify performance reports
• Identify repetitive tasks and convert them into automated workflows

Requirements

• Experience with Shopify and ecommerce operations
• Strong customer service skills
• Ability to analyze data and report on performance metrics
• Knowledge of compliance and risk management
• Familiarity with automation tools
• Excellent communication skills
• Experience in building SOPs
• Ability to work independently and manage multiple tasks
• Problem-solving skills
• Attention to detail

Benefits

• Work in a family-founded, female-led brand
• Opportunity to shape the future of early education
• Collaborative and creative work environment
• Flexible working hours
• Potential for career growth