Senior Staff Product Designer - Onboarding - Remote

Overview

As a Senior Staff Product Designer focused on Onboarding at Gusto, you will lead the design of a personalized onboarding experience for diverse customers, ensuring they can quickly understand and gain value from our multi-product platform.

In Short

• Design a seamless and intuitive onboarding process tailored to customer needs.
• Collaborate with teams across Growth, Core Experiences, Sales, and Marketing.
• Map and simplify complex workflows across multiple products.
• Optimize onboarding strategies using A/B testing and customer research.
• Contribute to the design system for scalable components.
• Ensure quality and accessibility in all onboarding touchpoints.
• Maintain high standards in UX and service design.

Requirements

• 10+ years of experience in product design with a focus on onboarding.
• Expertise in mobile responsive design.
• Ability to map and simplify complex workflows.
• Deep understanding of B2B customer personas.
• Proficiency in content design for user success.
• Analytical skills using qualitative insights and behavioral data.
• Experience with service design and design systems.
• Strong collaboration and communication skills.
• Track record of mentoring other designers.

Benefits

• Competitive compensation packages with equity-based compensation.
• Collaborative and inclusive workplace culture.
• Opportunities for professional growth and mentorship.
• Flexible working arrangements with remote options.