Telecommute Phone Support Specialist - Remote

Overview

We are seeking a highly motivated individual to join our team as a Telecommute Phone Support specialist. In this role, you will be responsible for providing exceptional customer service and technical support over the phone. This is a remote position, allowing you to work from the comfort of your own home.

In Short

• Answer incoming phone calls and provide assistance to customers
• Troubleshoot technical issues and provide solutions
• Document customer interactions and resolutions in the system
• Escalate complex issues to the appropriate team members
• Follow up with customers to ensure satisfaction

Requirements

• Excellent communication skills
• Strong problem-solving abilities
• Previous experience in customer service or technical support
• Ability to work independently and manage time effectively
• Comfortable working in a remote environment

Benefits

• Health, Dental, Life and AD&D Insurance
• Employee Wellness and 401k plans
• Employee stock purchase plan (ESPP)
• Paid Time Off and Holidays
• Flexible working hours