Support Operator (Part-time/Full-time) - Remote

Overview

This role involves providing customer support for esports tournaments, ensuring smooth operations and effective communication with clients.

In Short

• Assist customers with complex issues related to esports tournaments.
• Work full-time or part-time from Argentina or Brazil.
• Engage with clients via email, Slack, Discord, and Teams.
• Record and report technical and data issues.
• Collaborate with tournament organizers and improve GRID's product suite.
• Champion a customer-first mentality.
• Expand knowledge of esports games and GRID products.
• Contribute to a knowledge base for team and customer support.

Requirements

• Experience in customer-facing support roles.
• Interest in competitive video games.
• General understanding of esports tournaments.
• Experience with collaborative tools like Slack and Teams.
• Excellent written and spoken English.
• Ability to work shifts and weekends as needed.

Benefits

• Mental health support.
• Flexible working conditions.
• Company and team-wide events.
• Work travel opportunities with insurance.
• Training and development budget.