Part-Time Technical Support Specialist - Remote

Overview

Great Plains Communications is looking for a Part-time Technical Support Specialist to provide an escalated level of technical support for the Internet and Voice lines of business. Will serve as the Tier 2 escalation point for Customer Response Representatives and Broadband Technicians. Communicates with the GPC Service Assurance team regarding widespread residential service outages. Identifies areas for improvement in Tier 1 troubleshooting and provides procedures and training as required.

In Short

• Part-time position with flexible hours.
• One weekend day required along with late afternoon to early evening shifts.
• Initial training period of 6-8 weeks in Blair, NE.
• Option to work fully remote after training.
• Provides resolution for Internet, Voice, IP Video, Wireless, and Home Security service problems.
• Processes escalated tickets from Tier 1 support.
• Ensures timely resolution of escalated tickets.
• Interacts with customers in a friendly and professional manner.
• Analyzes problems with customer premise equipment.
• Monitors ticket close times for prompt resolutions.

Requirements

• High school graduate or equivalent with additional technical training.
• 2 years’ experience with Internet-related computing systems and IP networks.
• Experience in a multi-faceted network (Voice, Video, Data).
• 6+ months experience in a customer service environment.

Benefits

• Competitive salary and benefits provided.