Remote Evening Intake Coordinator

Overview

The Remote Evening Intake Coordinator provides after-hours support for families who are unavailable during the traditional workday. This role ensures that families with questions about eligibility, documentation, and service planning can access support during evenings and weekends.

In Short

• Provide after-hours support for families.
• Return voicemails and follow up with families.
• Assist with Medicaid/DDD application questions.
• Hold intake calls and coordinate meetings.
• Document intake progress and updates.
• Identify family needs and coordinate next steps.
• Must be available evenings and weekends.
• Strong communication and note-taking skills required.
• Experience in client intake or family support preferred.
• Must have a quiet workspace for remote work.

Requirements

• Experience in client intake, family case support, or disability services preferred.
• Availability during evenings and weekends is required.
• Strong verbal communication and note-taking skills.
• Ability to use digital communication tools (e.g., VoIP, email, Google Workspace).
• Calm demeanor when supporting families under stress.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance