Part-Time Customer Experience Specialist - Remote

Overview

Good Inside is redefining parenting - not as something that should “just come naturally,” but as a skill to learn and practice. Founded by Dr. Becky Kennedy and Dr. Erica Belsky, we combine sturdy leadership with innovative technology to give parents personalized guidance, AI-powered support, and a global community.

Our mission: help parents raise resilient, confident kids in a changing world. We’ve already reached millions, and we’re just getting started. We’re refining our product and expanding our reach to empower even more families.

We’re looking for bold, high-ownership problem-solvers who want to build something new, tackle big challenges, and be at the forefront of change.

In Short

• Provide top-tier service for Good Inside parents.
• Respond to support requests promptly.
• Answer questions regarding membership and content.
• Troubleshoot and document bugs.
• Capture and share customer feedback.
• Maintain and update Help Center articles.
• Contribute to developing support processes.
• Stay fluent in app functionality.
• Work 10–20 hours per week with flexibility.
• Be a self-starter and problem-solver.

Requirements

• 1+ years in a customer-facing role.
• Strong communication skills.
• Tech-savvy and detail-oriented.
• Familiarity with Zendesk is a plus.
• Adaptable in a fast-moving environment.

Benefits

• Compensation transparency.
• Remote work environment.
• Flexible schedule.
• Supportive team culture.