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Customer Service Representative - Remote

Posted 23 weeks ago
Customer Service
Full Time
Worldwide
4USD/hour

Overview

Join GNM's E-Commerce team as a Customer Service Representative! The perfect candidate puts customers first and ensures top-notch service in every interaction.

In Short

  • Answer incoming calls, emails, live chats, and/or social media comments/DMs to address customer questions, requests, and issues.
  • Advise customers on leveraging the product/service based on their unique needs.
  • Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
  • Record customer interactions in an internal system for cross-functional awareness and relationship development.

Requirements

  • At least 1 year of Customer Service experience (required)
  • E-commerce experience is a plus!
  • Excellent written and verbal communication skills
  • Personally owned laptop/computer with a working camera, minimum 15 Mbps upload/download speed

Benefits

  • Up to $4USD per hour
  • 100% Remote (work-from-home)
  • Full HMO health insurance and dental coverage
  • Company swag kits
  • Paid time off
  • Performance and referral bonuses
  • Holiday pay and year-end bonuses
  • Awards and recognitions
  • Promotional opportunities

T.A

TalentPop App

GNM Salon Apparel is a rapidly expanding brand focused on delivering innovative design solutions in the salon apparel industry. The company is dedicated to aligning creative concepts with its brand vision and strategy, fostering a collaborative work environment. With a commitment to employee well-being, GNM Salon Apparel offers competitive salaries, paid time off, health and dental insurance, and the flexibility of remote work. As the company continues to grow, it provides ample opportunities for advancement and encourages creativity and teamwork among its staff.

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