Towing Dispatcher with Towbook Experience - Remote

Overview

Global Pacific Support is in search of an experienced Towing Dispatcher with a proficiency in Towbook to enhance our team. As a Towing Dispatcher, you will be responsible for overseeing the dispatching of our towing services while ensuring that our customers receive efficient and timely support. The ideal candidate will have hands-on experience with Towbook, strong communication skills, and a solid understanding of dispatch operations.

In Short

• Receive and evaluate incoming requests for towing and roadside assistance via phone and Towbook application.
• Collect essential information including the customer's location, vehicle details, and type of service needed.
• Utilize Towbook to input dispatch information accurately and manage service requests efficiently.
• Dispatch tow trucks and coordinate service personnel based on immediate requirements and vehicle availability.
• Monitor dispatched services to ensure prompt response and resolution of customer issues.
• Provide regular updates to customers regarding estimated arrival times and service status.
• Maintain comprehensive records of all calls, interactions, and dispatch activities in Towbook.
• Address customer inquiries and resolve any issues professionally and courteously.
• Collaborate with towing operators and team members to facilitate smooth operations and improve customer satisfaction.

Requirements

• Hands-on experience with Towbook.
• Strong communication skills.
• Solid understanding of dispatch operations.

Benefits

• Join a supportive team environment.
• Opportunity for professional growth.