Dispatcher - Spanish Speaker - Remote

Overview

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations. This position involves receiving service calls, dispatching drivers, tracking progress, and ensuring an excellent customer experience from start to finish. You’ll be working in a fast-paced, team-driven environment that requires attention to detail, strong communication skills, and the ability to multitask under pressure.

In Short

• Answer incoming calls and service requests from customers and partners
• Dispatch roadside technicians and tow truck drivers efficiently and accurately
• Communicate job status updates to customers and team members in real time
• Use dispatch software to manage calls, track jobs, and log service activity
• Coordinate routes and schedule service providers based on availability and proximity
• Maintain clear, calm, and professional communication in high-pressure situations
• Handle emergency service requests with urgency and accuracy
• Provide consistent and courteous customer service throughout the service cycle

Requirements

• Strong communication skills in Spanish
• Ability to multitask and work under pressure
• Experience with dispatch software is a plus
• Attention to detail
• Customer service experience

Benefits

• Work in a dynamic team environment
• Opportunity for career growth
• Competitive salary and benefits package