Customer Service Representative - Remote

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team at Glia, where we redefine how companies interact with their customers through our ChannelLess™ platform.

In Short

• Provide outstanding customer support through various channels.
• Assist customers with inquiries regarding products and services.
• Conduct outbound calling to follow up on leads.
• Accurately enter customer data into the system.
• Collaborate with team members to achieve sales targets.
• Resolve customer complaints promptly and professionally.
• Maintain up-to-date knowledge of products and services.
• Receive comprehensive training and support.
• Enjoy competitive compensation with performance-based bonuses.
• Work in a collaborative and innovative team environment.

Requirements

• Proven experience in customer service or sales roles preferred.
• Strong communication skills in English; bilingual capabilities are a plus.
• Proficient in data entry with attention to detail.
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM software is advantageous.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance