Salesforce Administrator - Remote

Overview

GiveWell is a research organization that identifies and funds cost-effective giving opportunities, focusing on global health and well-being. Our work is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from raising $1.5 million annually in 2010 to raising over $300 million in 2023.

In Short

• We are hiring a Salesforce Administrator to support internal users and improve user experience.
• You will manage the support, maintenance, and roadmap of core products leveraging Salesforce NPSP.
• Responsibilities include user support, data quality management, and reporting.
• Collaborate closely with our Salesforce team to enhance system performance.
• Proactively monitor Salesforce performance and troubleshoot issues.
• Design and deliver training to educate staff on Salesforce usage.
• Manage data quality and perform data uploads using tools like DataLoader.
• Work with a small, collaborative team focused on high ownership culture.
• Experience in customer-facing roles is preferred.
• Flexible working options including remote work are available.

Requirements

• 1-3 years of experience as a Salesforce Administrator.
• Strong technical understanding of Salesforce NPSP.
• Familiarity with integrations and packages used with NPSP.
• Experience providing support to a diverse user base.
• Knowledge of data integrity and strategies to drive data quality.
• Skills in report building and dashboard development.
• Experience in creating training and documentation resources.
• Ability to prioritize tasks and meet deadlines effectively.
• Experience with project management software like Asana.
• Excellent communication and problem-solving skills.

Benefits

• Fully funded health, dental, vision, and life insurance for you and dependents.
• Four weeks of paid time off per year.
• 16 weeks of fully paid parental leave.
• Ergonomic home workstations or coworking space memberships.
• 403(b) retirement plan.