Customer Service Representative (Healthcare/Telehealth) - Remote

Overview

The Customer Service Representative will support a U.S.-based telehealth company specializing in weight loss treatments by managing patient communications and operational tasks.

In Short

• Manage patient intake reviews and appointment scheduling.
• Coordinate medication submissions and follow-ups.
• Handle patient communications and inquiries.
• Perform accurate data entry and documentation.
• Ensure timely follow-ups with patients.
• Work in a fully remote environment.
• Utilize various tools and systems for patient management.
• Be proactive and detail-oriented in tasks.
• Participate in a supportive team culture.
• Available for a graveyard shift.

Requirements

• 1+ year experience in customer service (B2C or B2B).
• Excellent English communication skills.
• Solid organizational and time management skills.
• Familiarity with CRM and VoIP technologies.
• Experience with MS Office and online scheduling tools.
• Proficient with desktop sharing and cloud services.
• Ability to work independently in a remote setting.
• Tech-savvy with attention to detail.
• Must have a reliable internet connection.
• USB Headset and working webcam required.

Benefits

• Health Insurance (HMO).
• Performance incentives and job security.
• Paid training and upskilling opportunities.
• 100% work-from-home arrangement.
• Supportive team environment.
• Career growth opportunities.
• Fun work culture and holiday pay.
• Flexible working hours.
• Overtime pay available.
• Inclusive company culture.