Customer Support Representative (Contract-Based) - Remote

Overview

EverHelp is a service company within the Genesis ecosystem, specializing in providing professional outsourcing support services for clients worldwide. We are looking for a Customer Support Representative fluent in English for contract-based cooperation on one of our projects.

In Short

• Contract duration of 2-3 months with potential for extension.
• Work schedule includes 5 shifts a week, with 1-2 night shifts.
• Ideal candidate has at least 6 months of experience in customer support.
• Must have B2 level or higher English proficiency.
• Experience with Zendesk is a plus, but training will be provided.
• Responsibilities include processing user inquiries and managing user accounts.
• Offering general product information and troubleshooting login issues.
• Support the team in maintaining quality and efficiency.
• Professional development opportunities within EverHelp or Genesis ecosystem.
• Work in a supportive team environment that values each member.

Requirements

• 6 months of experience in customer support or related communication roles.
• Proficient in English, both written and spoken.
• Ability to handle routine tasks and adapt quickly to situations.
• Willingness to work in a fast-paced environment.
• Experience with Zendesk is advantageous but not mandatory.

Benefits

• Work in a Ukrainian project supporting the country's economy.
• Clear onboarding process with support from team leads and mentors.
• Opportunities for professional growth and role transitions.
• A team that genuinely supports and values each member.