Product and Communication Writer - Remote

Overview

We're looking for a skilled product and communication writer to join our fully remote team. In this role, you'll translate complex ideas and product features into clear, engaging, and user-friendly content that supports marketing, product launches, internal documentation, and customer communication.

In Short

• Create clear and concise product copy: feature descriptions, onboarding flows, in-app messages, and release notes.
• Write help center articles, how-to guides, and FAQs to support customer understanding and reduce friction.
• Collaborate with designers and developers to shape product messaging and microcopy that enhances UX.
• Draft blog posts, email campaigns, press kits, and product launch announcements.
• Craft brand-aligned messaging for customer communications and support updates.
• Maintain a consistent voice and tone across all touchpoints.
• Partner with product, support, and marketing teams to understand product updates and translate them into user-focused content.
• Use analytics, user feedback, and product usage data to refine messaging and prioritize content.

Requirements

• U.S. citizenship required.
• 2+ years of experience in writing for product, UX, or marketing, preferably in tech, SaaS, or digital services.
• Portfolio of clear, engaging content across different mediums (product docs, emails, guides, blogs, etc.).
• Exceptional writing, editing, and storytelling skills with attention to voice, clarity, and accuracy.
• Ability to synthesize technical information into simple, digestible content.
• Experience with collaboration tools (e.g., Notion, Figma, Jira, Slack, Google Docs).

Benefits

• Fully remote work environment.
• Opportunity to work with cross-functional teams.
• Engaging and dynamic work culture.
• Professional development opportunities.