Salesforce Administrator - Remote

Overview

As a public and profitable company, we have ambitious plans to scale and enhance our products and services. We’re looking for a Salesforce Administrator who combines strong admin skills with the ability to coordinate and align Salesforce developers around shared goals and initiatives as well as communicate effectively with Stakeholders. This is a technical role without direct management responsibilities. You will own common Salesforce related administrative activities along with assisting in prioritizing and fulfilling Stakeholder requests.

In Short

• Act as a primary point of contact for managing user setup, roles, profiles, permissions, and licenses.
• Support ongoing integration efforts with external systems (e.g., LIMS, EMR, Billing).
• Create and maintain Record-Triggered, Scheduled, and Screen Flows to automate business processes.
• Monitor and when required refactor existing flows for efficiency and scalability.
• Oversee Skills-Based Routing and Queue-based Routing to ensure cases and tasks are assigned to the right agents.
• Create and maintain Conga Composer templates for support and business related documents.
• Maintain Conga Sign in supporting electronic signature processes for consent forms, and other documents.
• Maintain system security and compliance with HIPAA and other relevant regulations.
• Ensure data integrity through regular audits, deduplication, and data hygiene practices.
• Work closely with the Product Owner to gather requirements and translate them into Salesforce solutions.

Requirements

• 3+ years of experience as a fulltime Salesforce Administrator in a medium to large size organization.
• Experience supporting Service Cloud, including Omni-Channel and Service Console.
• Proven experience configuring and maintaining Salesforce Flows (especially Record-Triggered and Scheduled Flows).
• Hands-on experience with Conga Composer and Conga Sign or other Salesforce supported document management tool.
• Familiarity with tools like Data Loader, Workbench, and Developer Console.
• Basic understanding of Apex and Lightning Components (for collaboration with developers).
• Experience with Service Cloud Voice and telephony integrations (e.g., Amazon Connect) is a strong plus.

Benefits

• Paid Time Off (PTO)
• Health, Dental, Vision and Life insurance
• 401k Retirement Savings Plan
• Employee Discounts
• Voluntary benefits