Senior ServiceNow Developer (Subject Matter Expert) - Remote

Overview

The Senior ServiceNow Developer (Subject Matter Expert) will contribute to IT development services at the NASA Shared Services Center, focusing on improving customer experience through the ServiceNow platform.

In Short

• Full-time remote position.
• 15+ years of related experience required.
• Support the OCIO Service Management Office.
• Develop and manage ServiceNow processes including Incident and Problem Management.
• Establish an OCIO catalog of services.
• Coordinate activities with NSSC development team.
• Utilize Agile Scrum methodologies.
• ServiceNow certifications preferred.
• US Citizenship required.
• Competitive salary and benefits offered.

Requirements

• Bachelor's degree in computer science or related field.
• 20 years of development experience primarily in ServiceNow.
• Expertise in ITSM and other ServiceNow modules.
• Strong understanding of Agile methodologies.
• Ability to work in a remote environment.
• Excellent communication skills.
• Experience with ServiceNow integrations.
• Knowledge of governance processes.
• Ability to improve workflows and customer experience.
• US Citizenship required.

Benefits

• 401K with company match.
• Comprehensive health and wellness packages.
• Professional growth opportunities.
• Paid education and certifications.
• Paid vacation and holidays.
• Flex work weeks.
• Paid Family Leave program.
• Short and long-term disability benefits.
• Life and accident insurance.
• Competitive total rewards package.