Online Technical Support Engineer – Microplate Instruments - Remote

Overview

The Online Technical Support Engineer will provide post-sales technical and applications support for microplate reading and related products, ensuring customer satisfaction through remote assistance.

In Short

• Provide technical support remotely via phone, email, and chat.
• Investigate and resolve customer inquiries related to product hardware and software.
• Document interactions and follow up on support cases.
• Collaborate with internal teams for customer feedback and improvements.
• Develop technical resources and support materials for customers.
• Occasional travel for training and shadowing may be required.
• Work with a hybrid model from the office or remotely.
• Full-time position with career development opportunities.
• Must have a degree in Life Sciences and relevant laboratory experience.
• Fluency in English; additional languages are a plus.

Requirements

• University Degree in Life Sciences (Biology, Biochemistry, etc.).
• Hands-on experience with microplate readers and related instrumentation.
• Excellent interpersonal and communication skills.
• Experience in a customer-facing role is a strong advantage.
• Ability to work independently and manage time effectively.
• Flexible and adaptable to changing situations.

Benefits

• Permanent contract with a competitive salary.
• Outstanding company culture and dynamic work environment.
• Career development and training opportunities.
• Company pension scheme and yearly bonuses.
• Private health care and insurance benefits.