Senior Assistant, Customer Support - Remote

Overview

As a Senior Assistant, Customer Support at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

In Short

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
• Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
• Adhere to the client’s SLAs and consistently meet production targets
• Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
• Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow

Requirements

• 2 or more years of customer service experience in any industry, with strong written and oral communication skills
• Proficiency with basic help desk tools, computer software, and Microsoft Office applications
• Strong problem-solving skills and the ability to identify and engage appropriate stakeholders to resolve client inquiries
• Payment processing experience strongly preferred
• Bilingual in Spanish preferred, but not required

Benefits

• Remote US opportunity.
• Reliable high-speed internet connection required (minimum 24 Mbps download / 8 Mbps upload).
• Office presence may occasionally be required if directed.
• 8-hour shift between 8:00 a.m. and 5:00 p.m. CST, Monday through Friday.
• A fast-paced, evolving work environment with opportunities to learn and grow