Remote Otter LogoRemoteOtter

Customer Service Agent - Remote

Posted 136 weeks ago
Customer Service
Full Time
Colombia
Customer Service
Technical Support
E-commerce
CRM
Ticketing
Bilingual (Spanish, English)

Overview

Join our team of customer service and technical support experts at Fygaro, a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce.

In Short

  • Work from home anywhere in Colombia.
  • Support customers via ticketing system and live chat.
  • Handle customer queries, complaints, and onboarding.
  • Must speak both Spanish and English.
  • Minimum 1 year experience in customer service preferred.
  • Possess technical aptitude or familiarity with software concepts.
  • Thrive in a dynamic and collaborative environment.
  • Excellent communication skills required.
  • 100% remote work with a flexible schedule.
  • Indefinite Term Service Contract with growth opportunities.

Requirements

  • Advanced English Level (B2/C1).
  • Experience in customer service, preferably in E-commerce.
  • Creative problem-solving skills.
  • Ability to work under pressure.
  • Strong communication skills.
  • High level of honesty and integrity.
  • Proactive and meticulous.
  • Teamwork spirit.

Benefits

  • Excellent compensation and multiple perks.
  • Employment stability and growth opportunity.
  • Work week from Monday to Friday.
  • And more.
Fygaro logo

Fygaro

Fygaro is an innovative e-commerce business generator that empowers entrepreneurs and businesses of all sizes to establish and grow their online presence. Recognized as the winner of the Visa Everywhere Initiative 2020, Fygaro is a prominent technology startup dedicated to supporting small and medium-sized enterprises (SMEs) and entrepreneurs in the Latin America and Caribbean (LAC) region. The company focuses on integrating e-commerce into business strategies to foster continued growth and success.

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