Medical Contact Center Associate I - Remote

Overview

The Medical Contact Center Associate I is responsible for responding to medical information queries, product quality complaints, and general inquiries via various communication channels.

In Short

• Respond to medical information queries and product quality complaints.
• Record and report Adverse Drug Reactions.
• Execute drug safety data management processes.
• Perform call intake and documentation.
• Assume responsibility for data quality.
• Support various assigned activities and metrics tracking.
• Work independently with moderate supervision.
• Collaborate effectively as a team player.
• Communicate effectively, both written and verbal.
• Utilize Microsoft Office applications proficiently.

Requirements

• Bachelor’s or Master’s in Pharmacy, Life Science, or Medical Science.
• 1-2 years of safety experience in relevant fields.
• Good understanding of regulatory requirements and Pharmacovigilance practices.
• Ability to analyze and synthesize medical information.
• Attention to detail and accuracy.
• Preferred experience in call center processes.

Benefits

• Opportunity to work in a supportive team environment.
• Engagement in meaningful work contributing to patient care.
• Access to professional development and training.
• Flexible work environment with remote options.