Customer Support & Sales Agent - Remote

Overview

At Foxelli Group, we're not just leading the digital marketplace - we're redefining it. With 10 years of experience and a portfolio of thriving direct-to-consumer (D2C) brands generating over $20 million USD annually, we’re pushing boundaries to achieve our next growth milestone.

In Short

• Deliver friendly and solution-oriented support via phone, chat, and email.
• Conduct structured phone interviews with potential customers to assess needs and recommend products.
• Drive upsells by identifying value-aligned opportunities.
• Resolve customer issues with calmness, care, and follow-through.
• Record feedback and flag trends to help the team improve our services.
• Maintain a professional tone that reflects our brand values across all communication channels.
• Collaborate cross-functionally to ensure a smooth customer journey from start to finish.
• Full-time role with possible schedules including weekends.
• Work in a fully remote setting.
• Up to €800 fixed service fee after taxes based on skills and experience.

Requirements

• Fluent or near-native spoken English.
• Proven experience in phone-based customer support and upselling.
• Strong emotional intelligence and active listening skills.
• Comfortable working independently and managing a consistent daily workload.
• Reliable computer and high-speed internet connection.
• Previous remote work experience is a plus.

Benefits

• Complimentary gym memberships and company-sponsored outdoor adventures.
• A personal development budget for continuous growth.
• Generous paid time off, including parental leave and vacation days.
• A budget for your home office setup.
• Strong company culture and a network of unique individuals.
• Full flexibility with your schedule in a fully remote setting.