Director of Operations - Predecision - Remote

Overview

As Director of Operations - Predecision, you will lead an integrated and highly strategic approach from onboarding an application to reviewing bank transactions, guiding a team of managers and analysts to ensure operational performance.

In Short

• Develop and implement operational strategies to improve efficiency.
• Oversee multiple teams within the Predecision scope.
• Drive initiatives with urgency and focus on results.
• Set clear expectations and measurable goals for accountability.
• Define departmental OKRs, KPIs, and deliverables.
• Monitor operational performance metrics proactively.
• Manage capacity forecasts and resource allocation.
• Lead cross-functional project teams in strategic initiatives.
• Promote a positive workplace culture and staff development.

Requirements

• Bachelor’s degree; MBA or similar preferred.
• 8+ years of leadership experience.
• Exceptional leadership and motivational skills.
• Experience with Lean/Six Sigma and continuous improvement.
• Proficiency in data analysis and project management.
• Organized and detail-oriented with a service mindset.
• Ability to handle confidential matters with tact.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• Flexible time-off policy and paid parental leave.
• 401k match for US employees.
• Wellness reimbursement and volunteering days.
• Annual professional development budget.
• Charitable donation match.
• Workplace flexibility with Employee Choice policy.