Customer Service Representative - Remote

Overview

The Customer Service Representative at Fortune Brands Innovations, Inc. plays a crucial role in ensuring an excellent customer experience by being the personal connection between the company and its customers.

In Short

• Provide world-class customer service as the “Voice of Larson Doors”.
• Receive paid virtual training on Larson products.
• Manage inbound calls to resolve product and technical support issues.
• Utilize technology to assist consumers with product identification and support.
• Negotiate solutions in challenging consumer situations.
• Maintain professional composure during interactions.
• Achieve daily metrics in call quality and productivity.
• Record consumer demographics and troubleshooting efforts.
• Perform other duties as needed.

Requirements

• High School diploma or equivalent required; college degree preferred.
• 2 years experience in a contact center or customer service environment.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office, experience with Microsoft Teams a plus.
• Ability to thrive in a focused work environment.
• Positive approach to business and teamwork.
• Must meet internet speed requirements and follow Remote Work Policy.

Benefits

• Competitive starting salary of $37k/year ($17.79/hour).
• Medical, dental, and vision benefits from day one.
• Annual bonus opportunities.
• Paid time off and 401K with profit sharing.
• Product discounts.