Customer Care Representative - Remote

Overview

As a Customer Care Representative, you will be the first point of contact for our customers, addressing their inquiries and ensuring a high-quality service experience.

In Short

• You are the first contact point for our customers regarding products, orders, deliveries, or other brand-related topics.
• You work with innovative tools and assist customers within 24 hours.
• You recognize customer issues, handle them independently, and provide individual solutions with the help of our Knowledge Base.
• You monitor various processes to ensure all orders are delivered correctly and on time.
• You actively contribute to improving the customer experience and implement ideas for better efficiency.

Requirements

• Strong communication skills.
• Ability to solve problems effectively.
• Experience in customer service is a plus.
• Familiarity with using digital tools and platforms.
• Proactive attitude towards improving processes.

Benefits

• Opportunity to work in a dynamic team.
• Access to innovative tools and resources.
• Possibility to implement your ideas for improvement.
• Supportive work environment focused on customer satisfaction.