Technical Writer - Remote

Overview

You will play a key part of the talented Documentation team, making a tangible impact on Form3’s growth and scalability. Technical documentation directly influences how easily our SaaS can be implemented and configured within client organisations and partners.

In Short

• Deliver and maintain API documentation for a range of payment services, ensuring accuracy, clarity and ease of understanding.
• Develop user-friendly technical documentation tailored to meet the needs of Form3’s internal and external stakeholders, including Product User Manuals, Technical Specifications and Technical Tutorials.
• Lead new efficient knowledge management projects using AI tools ensuring technical documentation evolves alongside Form3’s Products and Services.
• Maintain a centralised and organised repository, ensuring consistency and clarity across all technical documentation.
• Manage and maintain Postman collections and Swagger/OpenAPI specifications, ensuring all endpoint definitions, request/response schemas remain synchronised with live docs.
• Gather feedback to continuously refine and improve documentation, ensuring alignment with real-user technical requirements.

Requirements

• Experienced in Product documentation and content publishing.
• 1+ years’ experience writing technical documentation, specifically for APIs, cloud-based software or SaaS systems.
• Proficient with documentation tools, such as Markdown, Swagger and Postman.
• Comfortable with AI prompting and cursor, with an appetite to work with AI knowledge management tools.
• Familiarity with Version Control Systems and Developer Platforms, including Git and GitHub.
• Sound understanding of coding, APIs and Cloud-based architectures.
• Exceptional attention to detail, with advanced skills in high-quality writing, proofreading and editing.
• Fluency in written and spoken English (Native level or equivalent).
• Excellent people and communication skills, with the ability to work both collaboratively and autonomously.
• Experience of managing stakeholders and building relationships within remote, cross-functional teams.

Benefits

• 100% remote, flexible business environment.
• Supportive onboarding process with team introductions.
• Work-life balance prioritization.
• Comprehensive benefits package available.