Non-Vehicle eCommerce Operations Senior Analyst - Remote

Overview

The Non-Vehicle eCommerce Operations Senior Analyst is responsible for deeply understanding B2C and B2B Parts and Accessories eCommerce customer needs to ensure a seamless and enjoyable purchase, fulfilment, and return experience.

In Short

• Understand B2C and B2B eCommerce customer needs.
• Ensure a seamless purchase, fulfilment, and return experience.
• Work with Dealers and Business Partners.
• Collaborate with Software Product Managers.
• Engage with Analytics and Research teams.
• Execute strategies to improve customer experience.
• Remote position with preference for local candidates.
• Ability to work EST hours.
• Work onsite four days a week preferred.
• Part of a team that shapes the future of mobility.

Requirements

• Experience in eCommerce operations.
• Strong analytical skills.
• Ability to work collaboratively.
• Familiarity with customer experience strategies.
• Excellent communication skills.
• Understanding of B2C and B2B markets.
• Flexibility to adapt to changing needs.
• Willingness to relocate to Dearborn, MI preferred.
• Knowledge of software product management is a plus.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work in a leading technology company.
• Flexible work arrangements.
• Competitive salary and benefits.
• Professional development opportunities.
• Contribution to innovative projects.
• Collaborative work environment.
• Chance to influence the future of mobility.
• Access to advanced technology.
• Work with a diverse team.
• Engagement in meaningful work.