Software Implementation Engineer - Remote

Overview

As a Software Implementation Engineer at Flourish, you'll be the technical bridge between our software platform and our clients' success. You'll lead software implementations for cannabis operators ranging from emerging SMBs to large-scale multi-state enterprises, ensuring successful adoption of our seed-to-sale compliance and operational management platform.

In Short

• Lead end-to-end software implementations for cannabis operations of varying complexity (SMB to enterprise-level)
• Manage multiple concurrent projects while meeting strict timelines and budget requirements within defined scopes
• Serve as the primary technical liaison during the onboarding phase that sets clients up for long-term success
• Conduct needs assessments and develop tailored implementation strategies
• Configure Flourish's platform to match cannabis supply chain workflows
• Assist with data migration from legacy systems
• Provide virtual and in-person training on platform features, compliance workflows, and operational best practices
• Proactively identify potential implementation risks and guide clients through mitigation strategies
• Utilize project management tools to plan, track, and communicate project milestones and deliverables
• Collaborate with internal engineering teams to resolve technical issues and communicate product feedback

Requirements

• At least two years of technical or operational experience in a cannabis production environment or a similar role is highly preferred
• Experience working in a start-up environment
• Project management experience in a technology environment
• Excellent organizational skills with the ability to manage and track multiple projects simultaneously
• Strong Excel, SQL, and data-oriented technical aptitude
• Experience with process mapping and SOP development
• Excellent problem-solving and communication skills
• Comfort with technical training in both a live and remote setting
• Familiarity with software development, tracking, project management, and communication tools

Benefits

• Inclusive workplace culture
• Opportunity to work with diverse clients
• Professional development opportunities
• Flexible working arrangements
• Engaging team environment