Principal Service Operations Engineer - Remote

Overview

The Flooid Principal Service Operations Engineer ensures customers receive the right level of service by maintaining, improving, visualizing, troubleshooting, and delivering technical cloud environments for our highest profile clients. As the technical lead for the Operations team, you will collaborate with teams from across the business to ensure that customer systems are performant, reliable, resilient, and secure, even during periods of rapid change.

In Short

• Ensure customers receive the right level of service.
• Maintain and improve technical cloud environments.
• Visualize and troubleshoot customer systems.
• Deliver services for high-profile clients.
• Collaborate with various teams across the business.
• Ensure systems are performant and reliable.
• Focus on resilience and security of systems.
• Lead the Operations team technically.
• Adapt to rapid changes in customer needs.
• Provide high-quality service operations.

Requirements

• Experience in cloud environments.
• Strong troubleshooting skills.
• Ability to lead technical teams.
• Knowledge of performance and reliability metrics.
• Understanding of system resilience and security.
• Excellent collaboration skills.
• Experience with high-profile client management.
• Ability to adapt to rapid changes.
• Strong communication skills.
• Proven track record in service operations.

Benefits

• Competitive salary.
• Remote work flexibility.
• Opportunities for professional growth.
• Collaborative work environment.
• Access to cutting-edge technology.
• Health and wellness programs.
• Supportive team culture.
• Work-life balance initiatives.
• Comprehensive benefits package.
• Engagement in innovative projects.