Remote Otter LogoRemoteOtter

IT Systems Engineer - Remote

Posted 6 days ago

Overview

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

In Short

  • Assist in managing servers, user accounts, and permissions across Mac, Windows and Linux environments.
  • Support basic security measures like patching, antivirus, and multi-factor authentication (MFA).
  • Respond to and resolve IT service tickets, providing technical support to end-users.
  • Help with network configuration and troubleshooting (Wi-Fi, VPN, firewalls, switches).
  • Monitor system performance and proactively identify and resolve issues to minimize downtime.
  • Assist in running and verifying backups and contributing to disaster recovery processes.
  • Create and maintain clear documentation for IT processes, configurations, and troubleshooting procedures.
  • Collaborate with other IT teams to integrate new technologies and solutions.
  • Stay up-to-date with industry trends and best practices.
  • Serve as the IT Support technical liaison between cross-functional teams.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-3 years of experience in IT support or system administration.
  • Experience providing technical support to internal customers.
  • Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Proficiency in server administration and virtualization platforms.
  • Experience with cloud computing platforms (e.g., AWS, Azure).
  • Strong knowledge of MacOS, Windows, and Linux operating systems.
  • Awareness of basic security principles and antivirus tools.
  • Experience managing Mobile Device Management systems.
  • Strong communication skills with a customer-centric mindset.

Benefits

  • Flexible PTO and 11 company holidays.
  • Fully-paid health benefits plan for employees.
  • 12 weeks of 100% paid parental leave.
  • $50,000-lifetime maximum benefit for fertility and family expenses.
  • Mental health benefits through Spring Health.
  • Caregiver support services.
  • 1:1 sessions with Equity Tax Advisors.
  • Monthly WFH stipend and annual productivity stipend.
  • One-time home office stipend.

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