Customer Success Manager, Regional (Texas) - Remote

Overview

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

In Short

• Deliver value and exceptional experience to strategic customers.
• Fully remote position with occasional travel to customers in the northeast.
• Manage multiple projects, build relationships, and solve customer problems.
• Increase Net Revenue Retention through strategic engagement.
• Ensure product understanding and customer adoption.
• Communicate actionable feedback to internal teams.
• Translate software functionality into understandable terms for customers.
• 5+ years experience in customer success or account management.
• Comfortable with de-escalation management and navigating tough conversations.
• Team player contributing positively to company culture.

Requirements

• Must be located in Central timezone.
• 5+ years experience in a customer success or account management role.
• Proven ability to build and manage relationships in a SaaS environment.
• Comfortable with de-escalation management and tough conversations.
• Highly adaptable and able to pivot in new challenges.
• Clear communication about technical and non-technical subjects.
• Diplomatic and tactful under pressure.
• Strong follow-through and self-management of tasks.
• Passionate about Customer Success and relationships.
• Willingness to travel.

Benefits

• Flexible PTO and 11 company holidays.
• Fully-paid health benefits plan for employees.
• 12 weeks of 100% paid parental leave.
• $50,000 lifetime benefit for adoption, surrogacy, or fertility expenses.
• Mental health benefits tailored to individual needs.
• Caregiver support services.
• 1:1 sessions with Equity Tax Advisors.
• ERGs for diverse backgrounds and support.
• $150/month WFH stipend.
• $250/year productivity stipend.
• $750 one-time home office stipend.