Operations Analyst - US Voice Role (Concierge Healthcare) - Remote

Overview

Seeking applicants who have a passion for being connected to a customer, on the front lines helping to solve a problem, and are good with processes not bound solely by SOPs, rather driven by critical thinking, client rules and judgement. Join us if you like the client and operations fulfillment – this unique opportunity is a great blend between two worlds that don’t normally intersect.

In Short

• Schedule Drug/Clinical test Registrations for the candidates as per the client preference/instructions.
• Respond to questions about our service status, results and provide additional specialized services upon request.
• Communicate and interact with fulfillment departments/Vendors/Clinics regarding issues related to OHS open Orders.
• Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs.
• Effectively communicate with clients, management and team members on an as needed basis.
• Conduct client needs analysis presentations to management as requested.
• Conduct and deliver additional projects as assigned by manager.
• Handle additional responsibilities outside of standard daily support tasks.
• Take ownership and drive client projects from beginning to end.
• Act as representative/liaison for Client Service to other departments.

Requirements

• HSC / Diploma (10+3) / Graduate.
• Must be able to analyze a situation and respond quickly in a courteous manner.
• Must have excellent written & verbal communication skills.
• Capable of handling a large number of calls and e-mails.
• An individual who does well under pressure with time-sensitive projects.
• Good interpersonal skills and critical thinking.
• Ability to handle escalated issues in a timely and professional manner.
• 2+ Years’ experience in BPO into Customer Service.

Benefits

• Comprehensive training for new employees.
• Opportunity to work in a dynamic and supportive environment.
• Potential for career advancement.
• Engagement in diverse projects.
• Work-life balance initiatives.