Customer Relationship Manager - Remote

Overview

Join the KanzleiDrive team and help us digitize the daily work of law firms.

In Short

• Build and maintain long-term, trusting customer relationships.
• Act as a personal contact for customers from initial contact to after-sales.
• Proactively identify customer needs and develop suitable solutions.
• Conduct product presentations (remote & on-site).
• Support onboarding and operational implementation for customers.
• Assist in support for inquiries, problems, or optimizations.
• Hands-on mentality: take responsibility and implement solutions.
• Develop and implement measures for customer retention.
• Analyze market and customer data to derive new potentials.
• Create competitive analyses and recognize industry trends.
• Collaborate closely with marketing and product development.

Requirements

• Completed commercial training or degree in business, communication, sales, or similar.
• Initial work experience in Customer Relationship Management, sales, or customer service is beneficial.
• Strong customer and service orientation along with communication skills.
• High level of initiative, hands-on mentality, and responsibility.
• Able to explain complex issues clearly and develop individual solutions.
• Proficient in CRM systems and digital tools (e.g., HubSpot, Salesforce, MS Office).
• Analytical thinking for evaluating customer and market data.
• Organizational talent and a structured, solution-oriented way of working.
• Team player with high social competence and enjoyment of working with people.
• Very good German language skills, good English skills are a plus.

Benefits

• Remote work & flexible hours: Work from anywhere and shape your day as it fits your life.
• High level of responsibility & creative freedom: Your ideas are valued – you can make a real impact.
• Flat hierarchies & open communication: We operate straightforwardly and directly – quick decisions included.
• Individual training opportunities: We specifically promote your personal and professional development.
• Corporate benefits: Enjoy attractive employee discounts with numerous partners.
• EGYM Wellpass: For your fitness – access to numerous sports and wellness facilities.
• Company health insurance: We take care of your health with additional preventive services.
• Company pension scheme & savings plans: So you are secured in the long term.
• Job ticket: Environmentally friendly travel – we subsidize your mobility.
• Company parking spaces: If you come by car, your spot is guaranteed.
• Dog-friendly workplaces: Your four-legged friend is welcome here!