Remote Otter LogoRemoteOtter

CX Content Lead - Remote

Posted 1 week ago
Writing
Full Time
Worldwide
AI-driven Content Automation
Customer Support
Content Strategy
Knowledge Management
Data-driven
Multilingual Skills
Automation

Overview

Fi is looking for a CX Content Lead to redefine how customers engage with content using AI-driven automation, improving the overall customer experience for dog owners.

In Short

  • Redefine Fi’s content ecosystem with AI-powered tools.
  • Own content strategy across teams.
  • Optimize and scale support content.
  • Leverage agentic AI for content automation.
  • Continuously analyze and refine content.
  • Implement AI-driven workflows for content organization.
  • Develop guidelines for AI-assisted content.
  • Drive innovation in customer experience.
  • Build and optimize multilingual AI-driven support content.

Requirements

  • Deep expertise in AI-driven content automation.
  • Proven experience in customer support or content strategy.
  • Data-driven and customer-focused approach.
  • Strategic yet hands-on mindset.
  • Obsessed with automation and efficiency.
  • Multilingual skills for diverse audiences.
  • Bonus: Love for dogs.

Benefits

  • Flexible PTO for recharging.
  • Full medical, dental, and vision insurance.
  • Wellness perks including access to health services.
  • $500 annual donation to a dog charity.
  • Free Fi membership for your pet.
  • Gifting program for friends and family.
FINN logo

FINN

FINN is a dynamic scale-up company focused on transforming mobility for individuals, organizations, and the planet through innovative car subscription services. By providing a seamless e-commerce experience in car ownership, FINN is at the forefront of promoting electric mobility. The company collaborates with top car brands globally and is supported by prominent investors, aiming to become the preferred choice for customers in Germany and beyond. With a commitment to fostering a diverse and inclusive workplace, FINN offers a motivating environment for employees to thrive and grow.

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