Customer Service Agent - Collision & Accidents - Remote

Overview

As a Customer Service Agent in the Collision & Accidents department, you will support our team in providing the best possible care for customers in case of damage. You will help coordinate repairs, keep track of cases, and ensure that our vehicles are quickly ready for use.

In Short

• Support customers during damage incidents.
• Coordinate vehicle repairs and manage cases.
• Work closely with experienced colleagues and external partners.
• Learn professional vehicle and damage management processes.
• Contribute to making processes simpler and clearer.
• Ensure high-quality customer experiences even with increasing fleet size.
• Participate in cross-functional teams on challenging projects.
• Receive a personal development budget of €1,500 per year.
• Enjoy exclusive employee benefits including discounted vehicle subscriptions.
• Work in a fast-growing scale-up environment.

Requirements

• Ideally, some experience in service consulting or assistance.
• Completed training in the automotive field (e.g., automotive mechatronics or automotive business).
• Experience with ticket systems (e.g., Zendesk, Salesforce) is advantageous.
• Structured work approach and ability to keep track of tasks.
• Enjoy solving problems in a customer-friendly manner.
• Very good German skills (C2) and good English skills (B1).

Benefits

• Growth potential in a motivating scale-up environment.
• Personal development budget for skills enhancement.
• Discounted gym memberships with EGYM Wellpass.
• Exclusive employee benefits such as discounted vehicle subscriptions.
• Support for childcare fees and bike leasing programs.