Customer Service Agent – Fraud Management - Remote

Overview

The Customer Service Agent in Fraud Management is responsible for ensuring the security of the company's active fleet by conducting thorough checks of new customers to prevent fraud and manage payment issues.

In Short

• Conduct thorough background checks on new customers to prevent fraud.
• Handle direct communication with customers regarding payment issues.
• Organize vehicle recoveries independently.
• Collaborate closely with authorities and partners on critical cases.
• Contribute to the success of the Fleet Management Team.
• Provide valuable feedback to product managers and developers.
• Manage cases from start to finish, including vehicle recoveries.
• Act as the first contact for legal matters if necessary.
• Opportunity for rapid development in a motivating scale-up environment.
• Enjoy various employee benefits, including fitness memberships and discounts.

Requirements

• No prior experience required; open to career changers and beginners.
• Enjoy contact with customers and authorities, ideally with experience in fraud detection or customer support.
• Investigative and solution-oriented approach to challenges.
• Structured work style with attention to detail.
• Fluent in German and good command of English.

Benefits

• Significant growth potential within the company.
• Personal development budget of €1,500 per year.
• Discounted gym membership through EGYM Wellpass.
• Exclusive employee benefits, including discounted car subscriptions.
• Support for childcare fees and bike leasing program.