Head of Customer Delivery (Implementation) - Remote

Overview

The Head of Customer Delivery will lead a team of Customer Delivery Managers at Finix, focusing on ensuring exceptional delivery of payment solutions for customers post-sale.

In Short

• Lead a team of Customer Delivery Managers.
• Drive successful onboarding and solution delivery.
• Collaborate with cross-functional teams including Sales and Product.
• Establish executive relationships with customers.
• Monitor customer health and retention metrics.
• Mentor and develop team members.
• Contribute to product strategy based on customer feedback.
• Lead strategic account planning sessions.

Requirements

• 6+ years in post-sales or customer delivery roles.
• 2+ years in people management.
• Strong background in payments or fintech.
• Experience with Tier 1 clients.
• Track record of driving customer satisfaction.
• Familiarity with product management principles.

Benefits

• Opportunity to lead a high-performing team.
• Impact on customer success and product strategy.
• Work in a dynamic and scaling environment.