Bilingual Customer Service Representative - Remote

Overview

Finity, Inc. is seeking a full-time, 100% remote, bilingual (English/Spanish) Wellness Services Representative to join our call center team, providing excellent customer service to participants of health and wellness programs.

In Short

• Conduct inbound and outbound calls for health and wellness incentive programs.
• Summarize notes for each call accurately.
• Provide consistently excellent customer service.
• Register members to wellness programs.
• Assist members with navigating wellness portals.
• Manage multiple software interfaces.
• Maintain punctuality and attendance.
• Follow HIPAA laws and protect member PHI.

Requirements

• At least 1 year of customer service experience in a call center.
• Performance-driven with the ability to meet benchmarks.
• Proficient in various software programs.
• Compliance with HIPAA laws.
• Comfortable with high call volumes.
• Professional demeanor during calls.
• Excellent attendance and punctuality.
• Typing speed of at least 40 WPM.
• High-speed internet connection required.
• Bilingual fluency in English/Spanish.

Benefits

• 30 days paid time off per year (increases to 35 days after 3 years).
• Company paid holidays.
• Comprehensive health benefits.
• Professional development funds.
• 401(k) with company match.