Customer Success Team Lead - Remote

Overview

Filestage is a fully remote team dedicated to creating a seamless approval process that enhances productivity and joy at work. As a pivotal moment for the company, we are looking for a Customer Success Team Lead to architect our Customer Success transition.

In Short

• Lead the evolution of the Customer Success team at Filestage.
• Define and refine the CS operating system in partnership with RevOps.
• Standardize value delivery and shorten Time-to-Value in onboarding.
• Proactively manage retention and risk, building systems to predict churn.
• Cultivate a high-performance team through coaching and enablement.
• Act as the voice of the customer, translating feedback into actionable insights.
• Work remotely with a focus on flexible scheduling.
• Join a fast-growing startup with a strong team culture.
• Enjoy a budget for hardware and home office setup.
• Participate in annual team retreats and volunteer days.

Requirements

• 3–5 years of experience in Customer Success.
• Proven track record in managing GRR and running QBRs.
• Experience in remote team management.
• Strong understanding of revenue strategy and business KPIs.
• Analytical, proactive approach to problem-solving.
• Experience developing scalable CS playbooks.
• Fluent in German and English; knowledge of Spanish or French is a plus.
• Self-motivated and comfortable working independently in an international environment.

Benefits

• Flexible work schedule and remote work opportunities.
• Annual team retreats for team bonding.
• Strong team culture focused on collaboration and communication.
• Five-star rated team on Glassdoor.
• €1,500 budget for hardware and €500 for home office setup.
• 38 days of holiday plus a half day on your birthday.
• Dedicated Volunteer/Charity Day.
• Personal development budget after six months.
• Empowered decision-making without micromanagement.
• Flat hierarchies and efficient meeting culture.