Senior IT Engineer - Remote

Overview

As a Senior member of the IT Ops team, you’ll help us scale with the growth of Fetch. You’ll use SaaS platforms large and small to enable our staff to be efficient and productive, while keeping us secure. We value curiosity, learning from mistakes, and a can-do attitude.

In Short

• Be on-site IT support at our office (at least two-three days a week)
• Provide Level 2/3 support for identity, collaboration, and productivity tools
• Develop and maintain IT documentation, guides, and knowledge base articles
• Identify opportunities to streamline IT processes through automation and scripting
• Manage and configure Okta SSO and MFA policies for user authentication
• Administer Jira projects, workflows, permissions, and automation rules
• Support Bitbucket configuration, repositories, and user access
• Apply best practice security policies and strategies
• Create and maintain quality technical documentation
• Multi-task on assignments, prioritize and deliver on routine tasks and assigned projects

Requirements

• Prior experience administering users in G Suite, Okta, and/or similar SaaS software
• Enthusiastic about helping people, with a friendly and reassuring attitude
• A deep working knowledge with personal experience using both macOS and Windows
• Working knowledge of SAML concepts and SSO applications
• Familiarity with UNIX scripting, automation tools, webhooks, and API request concepts
• 5+ years in IT support or system administration, with a focus on Okta, Atlassian tools, and Google Workspace
• Excellent verbal and written communication skills

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Flexible Work Environment: Collaborate with your team in one of our stunning offices or work fully remotely from anywhere in the US.